Effective Date: March 24, 2026
Nova Octopus (“Company,” “we,” “us,” or “our”) operates the website novaoctopus.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us through our contact form.
Information We Collect
We collect information you voluntarily provide when submitting our contact form, including your name, email address, and phone number. We use this information solely to respond to your inquiry and communicate with you about our logistics services.
We also collect non-personal information automatically through cookies and Google Analytics. This includes your browser type, pages visited, time spent on pages, referring URLs, and general geographic location. This data is used in aggregate form to understand how visitors interact with our website and to improve our content and user experience.
How We Use Your Information
We use the information we collect to respond to inquiries submitted through our contact form, to improve our website based on analytics data, and to maintain the security and functionality of our site. We do not use your information for automated decision-making or profiling.
Cookies
Our website uses cookies to enhance your browsing experience and to collect analytics data through Google Analytics. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.
We use the following types of cookies: necessary cookies required for the website to function, and analytics cookies that help us understand visitor behavior through Google Analytics. Google Analytics may transfer data to Google’s servers. For more information on how Google uses this data, visit google.com/policies/privacy/partners.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our website, provided they agree to keep your information confidential. We may also disclose your information if required by law or to protect our rights and the safety of others.
Data Retention
We retain contact form submissions for as long as necessary to respond to your inquiry and for legitimate business purposes. Analytics data is retained in accordance with Google Analytics’ standard data retention settings.
Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. To exercise any of these rights, contact us at info@novaoctopus.com.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact
For questions or concerns regarding this Privacy Policy, contact us at: Nova Octopus 211 Lark Circle, Clemson, SC, United States, 29631-2117 info@novaoctopus.com